Our Guidelines
Appointment Timing:
At Flow Head Spa, we deeply appreciate your time and want to ensure every guest enjoys a peaceful and fulfilling experience. To help us provide the best service for everyone:
Punctuality: We begin and end appointments at the scheduled times, so please try to arrive a little early. If you do arrive late, we'll do our best to accommodate you within the remaining time, but your treatment may be adjusted so the next guest can start on time.
Respect for Others: These guidelines help keep everything running smoothly for all our guests.
Cancellation Guidelines:
We completely understand that life can be unpredictable. If you need to reschedule or cancel, we kindly ask for at least 24 hours' notice to give us the best chance to offer your appointment to someone else.
Late Cancellations or No-Shows:
For cancellations with less than 24 hours' notice will be charged full price
No-shows will be charged the full amount for the scheduled service.
Rescheduling: Appointments rescheduled with less than 24 hours' notice are considered a late cancellation and are subject to the same cancellation fee. Although your appointment is being moved to another date, the original appointment time is still reserved exclusively for you and is often impossible to refill on short notice.
Gift Cards:
Gift cards are a wonderful way to share the Flow Head Spa experience.
Gift cards are valid for 12 months from the date of purchase.
Gift cards must be redeemed on or before the expiration date.
Gift cards are non-refundable and cannot be redeemed for cash, except where required by law.
Lost, stolen, or unauthorized use of gift cards is the responsibility of the cardholder.
Gift cards may be used toward any eligible service or retail product offered at Flow Head Spa.
Any remaining balance will stay on the gift card until the expiration date.
Flow Head Spa reserves the right to update this policy at any time.
Refund & Deposit Guidelines:
Services Rendered: Once a service is completed, we do not offer refunds. If you have any concerns about your treatment, please let us know during your visit, and we’ll gladly address them.
Deposits: All deposits are non-refundable, including those made to secure appointments or special bookings.
Return Guidelines:
30-Day Return Window: We accept returns on products purchased from Flow Head Spa within 30 days. The product must be unused and in its original packaging, and a receipt or proof of purchase is needed.
We appreciate your understanding and cooperation, as these guidelines help us create the best possible experience for all our guests.
If you have any questions or need to cancel or reschedule, please don’t hesitate to reach out.